Refund policy

Due to the consumable nature of our products, sanitary reasons and the environmental impact of reverse shipping, all sales are final.

We do not accept returns or offer refunds on any opened or unopened items once they have shipped. This policy ensures product safety, quality control, and compliance with health regulations.

Please Review Before Purchasing

We encourage all customers to review product details carefully prior to placing an order.

If you have questions about whether our products align with your dietary needs, fitness goals, or lifestyle, we recommend consulting with:

• A physician

• Registered dietitian

• Nutritionist

• Qualified fitness professional

Protein Powder Canada does not provide medical advice, and our products are not intended to diagnose, treat, cure, or prevent any disease. As all sales are final, if you change your fitness needs after purchase, we are unable to provide you with a refund. Please purchase responsibly. 

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us with pictures within 7 days of delivery. We will review the issue and arrange a solution if applicable.